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Terms of Service

Effective Date: July 2, 2026

Welcome to Hoof Print Memories. By placing an order through our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

About Our Products

Every frame is handcrafted by hand using real horseshoes and natural wood. Because of the materials we use, no two frames are exactly alike.

Natural variations in wood grain, knots, texture, color, and the appearance of horseshoes are part of the character of each piece and are not considered defects.

Product photos are intended to represent each item as accurately as possible, but colors may appear slightly different depending on your screen.

Ordering

Orders are accepted once payment has been successfully processed.

We reserve the right to cancel or refuse any order if:

  • An item becomes unavailable.

  • Incorrect pricing or product information is displayed.

  • Fraudulent or suspicious activity is suspected.

If we cancel your order after payment has been received, you will receive a full refund.

Custom Orders

Custom orders are made specifically for you and may include:

  • Your horse's horseshoes

  • Personalized finishes or colors

Production times vary depending on the project. Estimated completion times will be communicated before work begins.

Once work has started on a custom order, changes may not be possible.

Customers are responsible for ensuring that any names, dates, spelling, and personalization details submitted are accurate.

Payment

Payment is due at the time an order is placed unless otherwise agreed upon for a custom project.

Prices are listed in U.S. Dollars (USD).

Applicable sales tax will be collected where required by law.

Shipping

We carefully package every frame to help ensure it arrives safely.

Shipping times provided are estimates and may vary depending on the shipping carrier.

Once an order has been shipped, Hoof Print Memories is not responsible for delays caused by the carrier, weather, or other circumstances outside our control.

If your package arrives damaged, please contact us within 5 days of delivery and include photographs of:

  • The damaged item

  • The packaging

  • The shipping label

We will work with you to determine the best resolution.

Refund & Return Policy

We want you to love your purchase.

Pre-Made Frames

Pre-made frames may be returned within 14 days of delivery if they are:

  • Unused

  • In their original condition

  • Returned in the original packaging whenever possible

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Refunds will be issued after the returned item has been received and inspected.

Original shipping charges are non-refundable.

Custom Orders

Because custom pieces are created specifically for each customer, custom orders are non-refundable and cannot be returned unless:

  • The item arrives damaged.

  • We made an error in completing your order.

If there is a problem with your custom order, please contact us within 5 days of delivery so we can work with you to find a solution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with photos of:

  • The product

  • The packaging

  • The shipping label

We will review the issue and, when appropriate, offer:

  • A replacement

  • A repair

  • A refund

  • Another mutually agreed solution

Non-Returnable Items

The following items cannot be returned:

  • Custom-made products

  • Personalized items

  • Items showing signs of use or damage caused after delivery

Contact Us

If you have any questions about these Terms of Service or our Refund Policy, please contact us through our Contact page or by email.

We're always happy to help and will do our best to make sure you're satisfied with your Hoof Print Memories purchase.

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