Privacy Policy

Last updated: June 22, 2026

Hoof Print Memories respects your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or sign up for updates—and how we use and protect that information.

Information We Collect

We may collect personal information that you choose to provide, including:

Your name
Email address
Shipping and billing address
Phone number
Order details and purchase history
Information you send through our contact form, email, custom-order requests, or messages
Photos or details you provide for a custom frame order

When you make a purchase, payment information is processed securely through our payment provider. Hoof Print Memories does not store your full credit or debit card number.

We may also collect limited information automatically when you visit our website, such as your device type, browser, IP address, pages visited, and general website activity. This information may be collected through cookies or similar technologies.

How We Use Your Information

We use your information to:

Process and ship orders
Communicate with you about your purchase, custom order, or question
Provide customer service
Send order updates and important business communications
Improve our website, products, and customer experience
Send marketing emails or updates if you choose to subscribe
Help prevent fraud and comply with legal obligations

How We Share Information

We do not sell your personal information.

We may share information only when needed to run our business, including with trusted service providers such as:

Website and ecommerce providers
Payment processors
Shipping carriers
Email and marketing providers
Professional service providers, when necessary for accounting, legal, or business purposes

These providers may only use your information as needed to provide their services.

Cookies and Website Tools

Our website may use cookies and similar technologies to help it function properly, remember preferences, understand visitor activity, and improve the shopping experience.

You can adjust your browser settings to limit or disable cookies. Please note that some parts of the website may not work properly if cookies are disabled.

Because our website is built through Wix, Wix may process certain visitor information on our behalf, including website activity and technical information. Wix provides tools for cookie notices and privacy controls that may be needed depending on where visitors are located.

Email Marketing

If you sign up for emails from Hoof Print Memories, we may send you updates about new frames, products, events, or special offers. You can unsubscribe at any time by using the unsubscribe link included in our emails.

Data Security

We take reasonable steps to protect the personal information you provide to us. However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Privacy Rights

You may contact us to:

Request access to the personal information we have about you
Request that we correct or update your information
Request that we delete your information, where legally allowed
Opt out of marketing emails

To make a request, contact us at [your business email address].

Children’s Privacy

Hoof Print Memories does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Hoof Print Memories
Email: contact@hoofprintmemories.com
Website: hoofprintmemories.com